Stakeholder engagement

Open dialogue with stakeholders is key to FESCO’s operations. Building constructive engagement and balancing stakeholder interests in decision‑making contributes to the Company’s strong operational performance.

GRI 2‑15, 2‑25, 2‑26, 2‑29

Internal regulations governing stakeholder engagement:

Stakeholder engagement policy

FESCO aligns its stakeholder engagement with the principles and recommendations of the AA1000SES (2015) and AA1000AP (2018) international stakeholder engagement standards and the Global Reporting Initiative (GRI). In 2025, the Company adopted its Stakeholder Engagement Policy to establish a systematic framework for transparent and open dialogue. The document sets forth the principles and procedures governing the Group’s stakeholder relations.

Stakeholder engagement

Stakeholder engagement principles

FESCO identifies nine key stakeholder groups, each with its own targeted engagement tools tailored to their interests to enable the most effective communication. The Stakeholder Engagement Matrix is provided in Appendix 3.

The Company uses various communication channels, including a hotline, email and feedback forms at https://www.fesco.com/en/contacts. The Company relies on data from external channels both to facilitate two‑way dialogue and to monitor its reputation.

Transparency and accountability

Providing open and unhindered access to information about the Company’s activities and maintaining convenient and effective communication channels

Impact assessment

Regular monitoring and transparently disclosing the Company’s actual and potential, direct and indirect, positive and negative impacts

Legal and ethical compliance

Strict observance of Russian laws and business ethics standards by all employees of Group companies, regardless of position

Materiality

Systematically identifying, assessing and managing the topics most material to stakeholders. Balancing external expectations with the Group’s internal strategic priorities to make the most well‑balanced and effective decisions

Respect for and balance of interests

Considering the requirements and expectations of all stakeholder groups while maintaining a balance of interests in decision‑making. Mutual respect, recognition of mutual obligations, responsibility for their diligent fulfilment, and transparent management of potential conflicts of interest

Completeness, reliability and comparability of information

Disclosing complete and reliable information in a consistent and comparable manner, in accordance with applicable laws and confidentiality requirements

Responsiveness

Timely and commensurate responses to stakeholder requests, and adapting the engagement strategy to external changes and evolving stakeholder expectations

Engagement and readiness for dialogue

A proactive and equitable approach to interaction, involving stakeholders in decision‑making.

Respecting stakeholders’ right to be heard and committing to timely, appropriate responses on issues important to them

Assessing mutual influence between FESCO and stakeholders

In 2025, a bilateral survey was conducted to assess the mutual influence between FESCO and its stakeholders:

  • Group management assessed the level of influence each stakeholder group has on the Company’s activities;
  • stakeholders assessed the extent to which FESCO influences their interests.

Under the GRI standards, the key criterion for stakeholder prioritisation is the level of FESCO’s influence on their interests.

A stakeholder map was developed based on the analysis of mutual influence assessments.

84 %
of stakeholder representatives who assessed FESCO’s influence on their interests called it significant or moderate
Stakeholder map

Membership in associations

GRI 2‑28

FESCO actively participates in industry and professional associations. These memberships enable the Group to engage directly with regulators, contribute to industry initiatives, and defend business interests both nationally and internationally. Through expert dialogue, FESCO promotes the sustainability agenda and helps make the logistics industry more transparent.

FESCO’s key memberships

  • Organisation for Cooperation of Railways
  • Russian–Chinese Business Council
  • International Coordinating Council on Trans‑Eurasian Transportation
  • Expert Advisory Council of the Federal Customs Service on Customs Policy Implementation
  • Association of Commercial Sea Ports
  • Russian Chamber of Shipping
  • Russian Association of Freight Forwarding and Logistic Organisations
  • Self‑Regulatory Organisation Union of Railway Market Operators
  • Eurasian Union of Rail Freight Transport Participants
  • Russian‑African Network University (RAFU) Consortium
  • Digital Transport and Logistics Association
  • Russian–Turkish Dialogue Association
  • Chamber of Commerce and Industry of the Russian Federation
  • National Coordination Centre for Developing Economic Relations with the Asia‑Pacific Region Countries
  • Russian Union of Transport Companies
  • CIS Business Centre for Economic Development Association
  • Morcenter‑TFC